Level 5

Analyzing your knowledge base activity with Explore
Zendesk Explore features a pre-built dashboard named Knowledge Base that helps you understand how often your He...
Creating management permissions to define agent editing and publishing rights
Note: On Professional, edit and publish permissions are assigned together to a user segment of agents. On Enterpr...
Understanding Guide user permissions for knowledge base access
Guide user permissions include: View permissions for viewing content in the Help Center knowledge base. View perm...