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Managing your knowledge base

Can I use Zendesk Guide by itself or do I need a Support subscription?
Question Can I use Zendesk Guide by itself or do I need a Support subscription? Answer No, you will need a Zendesk...
Alexander Zorin Alexander Zorin
Guide agents are unable to edit or publish articles
Issue I'm subscribed to Zendesk Guide Professional or Enterprise, but my Guide agents do not see the option to edit o...
Alexander Zorin Alexander Zorin
Can I disable article verification?
Question Is there a way to disable article verification in Zendesk Guide? Answer Yes, delete all existing rules to co...
Alexander Zorin Alexander Zorin
My customers are not being notified of new articles
Issue Symptoms My customers are not receiving email notifications about new articles in a subsection. They are subscr...
Alexander Zorin Alexander Zorin