Are Help Center URLs case sensitive?

Question

123

Are Help Center URLs case sensitive? 

Answer 

Yes. The URLs in your Help Center are case sensitive.

All elements of a Help Center URL should be entered in lowercase. Otherwise, users will see an error message stating that the page they were looking for does not exist. Exception to this are the titles of your Categories, Sections, and Articles. 

This is an example of a correctly-formatted Help Center URL:

https://mondocam.zendesk.com/hc/en-us/articles/360021187974-La-Paz-Waterfall 

This is an example of an incorrectly-formatted Help Center URL:

https://mondocam.zendesk.com/hc/EN-US/articles/360021187974-La-Paz-Waterfall