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Getting started
How to get started with Zendesk Guide
Advice and troubleshooting
Advice how to make it right and perform the best customer service
Using Guide for help center
Basic knowledge of how to use Zendesk Guide
Promoted articles
Welcome to your Help Center!
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What are the differences between the two editions of DxO FilmPack?
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge.
Using the app, agents can:
Searc...
Managing Guide themes from the Zendesk Marketplace
Once you've installed Guide themes from the Zendesk Marketplace, use the procedures in this article to help you keep...
Migrating existing content to Help Center
This article gives a high-level overview of the process of migrating existing content to your new Help Center know...
About the standard theme and custom themes in Help Center
You can use the standard theme that comes with Guide for your help center. You can customize the standard theme ...
Can I use Zendesk Guide by itself or do I need a Support subscription?
Question
Can I use Zendesk Guide by itself or do I need a Support subscription?
Answer
No, you will need a Zendesk...
Help Center guide for end users
The Help Center is designed to provide end-users with a complete self-service support option. They can get infor...
Best practices: Self-service docs and tips
Best practices documentation
These are the best practices articles for self-service:
Getting started with Guide: Bes...